Letmett Co., Ltd. ("Letmett", "we") operates a concierge ticket marketplace. This page explains what we collect from buyers and sellers, why we need it, and who on our side can see it.
1. What we collect
To run a request or listing, we collect: your phone number or email (for sign-in), your name, attendee names and ID numbers for tickets that require them, your preferred contact channel and handle, transfer slips you upload, and — for sellers — a payout bank account once a sale is due to be paid.
2. Why we need it
Attendee names and ID numbers exist because promoters match them at the gate — we cannot start a ticket transfer without them. Your contact channel lets an agent reach you directly. Bank details are collected only when a payment or payout is actually due, never up front.
3. Who can see it
Your agent — the person handling your request or listing — is the only staff member who sees your ID numbers, contact handle and bank details in full. A buyer and seller are never shown each other's contact information or bank details directly; every exchange is relayed through an agent until a handover is agreed.
4. How long we keep it
Request and listing records, including the audit trail of who verified what, are retained for as long as your account is active plus the period required for dispute resolution and accounting records. You can ask us to delete personal data tied to closed requests at any time, subject to that retention requirement.
5. Third parties
Letmett does not sell personal data. We do not integrate a payment gateway — every transfer is a manual bank transfer between you and Letmett's own account, so no third-party payment processor ever holds your card or bank credentials.
6. Keeping it safe
Access to buyer and seller personal data is limited to on-duty agents and supervisors, and every access to a request or listing is logged against the staff member who made it.
7. Your choices
You can review and update your profile from your account settings at any time, and you can ask us what data we hold on you or request its deletion by contacting support.
8. Contact
Questions about this policy can be sent to the address on our contact page.